Refund policy
30-day returnsYou can return your order within 30 days of delivery for a full refund of the product price. ConditionItems must be unused and in their original packaging. We can't accept items that have been used or assembled. Return shippingIf you received a damaged, defective, or incorrect item, we'll cover the cost of return shipping. For all other returns, the customer pays return shipping. How to start a returnContact us at support@petfern.com or +1 (289) 277-6361 with your order number before sending anything back. We'll reply within 1 business day with a return authorization and the return address. Parcels sent without a return authorization may not be processed. RefundsRefunds are issued to your original payment method within 7-14 business days after we receive and inspect your return. Your bank may take a few extra days to show the refund. Damaged, defective, or incorrect itemsIf your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or refund.